Genesys Japan appoints Paul Ito Ricci as new President of Japan

TOKYO — January 20, 2020 — Genesys Japan (Headquarters: Shinjuku-ku, Tokyo), the global leader in omnichannel customer experience and contact center solutions, today announced Paul Ito Ricci as its new President of Japan, effective immediately. Ricci succeeds Yoichi Hosoi, who will serve as an advisor for Genesys Japan.

Ricci brings in his experience of more than 15 years as a sales leader in the customer experience and contact center industry. In this role, Ricci is primarily responsible for growing the company’s market share and overseeing its operational strategies in Japan.

Previously as Vice President of Enterprise Sales Division for Genesys, Ricci led the launch of the company’s flagship cloud contact center solution, Genesys Cloud (formerly Genesys PureCloud), in Japan. During his tenure as a sales leader at the company, Genesys Cloud bookings and revenue significantly increased in Japan.”

Ricci joined Genesys in 2017, following the company’s acquisition of Interactive Intelligence where he served as country manager for more than three years.

“Today’s customers want to feel like they have a relationship with a brand that’s built just for them across any touchpoint – whether using the phone or digital channels such as web, chat, line or even social media,” said Ricci. “Cloud is essential for organizations to achieve the necessary flexibility and agility to deliver this level of service and continually adapt to ever-changing customer requirements. Through Genesys Cloud and artificial intelligence-based technologies, like our customer journey tracking analytics solution AltoCloud, we are committed to helping businesses deliver the highly personalized experiences consumers expect on any channel, every time.”

Ricci is charged with continuing to expand Genesys Cloud in Japan, enabling businesses to achieve personalization for each customer interaction, from offline to digital.

About Genesys

Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.

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Media Contacts:

Tetsuya Saito

Marketing Department

Genesys Japan

Tel: 03-5989-1430

Email: tetsuya.saito@genesys.com

Alexandre Zabava

Vertigo

Tel: 080-4178-2393

Email: alex@vertigo.jp