05/18/2023
05/18/2023
Genesys®, a global cloud leader in experience orchestration, held its annual Partner Conference this week in Phuket, and hosted the APAC Partner awards to recognise strategic partners for advancing the industry. Highlighting regional and market-leading excellence, the awards showcased key partners’ proven success in helping organisations realise superior business value and contributions to the growth of the Experience as a Service® market.
“It’s incredible to celebrate our SaaS ecosystem of diverse and innovative market-leading partners and their outstanding achievements. The partner community plays an integral role in our vision for the Experience-as-a-Service market by creating value across sales, delivery, success, and support – which are essential in solving unique customer challenges and delivering significant business impact,” said George Aprane, VP Channels & Alliances APAC, Genesys.
Based on the achievements of partners during the fiscal year 2023, NTT APAC was awarded top honours for ‘APAC Partner of the Year’. Nexon Asia Pacific was awarded the ‘Australia Partner of the Year’, and Spark New Zealand was awarded ‘New Zealand Partner of the Year’ – both for the second year running. The winning partners have consistently shown expertise and industry leadership in their respective markets as they successfully leverage Genesys platforms to enable organisations to deliver personalised, empathetic experiences at scale.
During fiscal year 2023, Genesys APAC saw a 50% growth in cloud revenue year-over-year, and nearly 3/4th of the overall revenue was driven by partners. ANZ led the region with majority of total APAC revenue. Genesys ANZ saw a 30% growth in cloud revenue year-over-year, and over 66% of its overall revenue was driven by partners.
“As customer expectations evolve, we continue to innovate and develop our Genesys Cloud™ platform and invest in flexible programmes, to drive accelerated business transformations for businesses across all sizes, industries and geographies. Together with our partners, we look forward to continuing to deliver on the vision of experience orchestration for customers in APAC, helping organisations unlock new levels of trust and loyalty,” said Assaf Tarnopolsky, Senior Vice President APAC, Genesys.
Genesys APAC Partner Award Winners for Fiscal Year 2023:
About Genesys
Every year, Genesys orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service® our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com/en-sg.
©2023 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.
Media Contacts:
Manali Pattnaik
Director, APAC Communications Genesys
+65 – 8321 7924
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