New Connection to AWS Region in South Korea Gives Genesys Cloud Customers Even More Security, Flexibility and Reliability

Genesys®, the global leader in cloud customer experience and contact center solutions, announced that organisations using Genesys Cloud® within South Korea can now connect to the Amazon Web Service (AWS) Asia Pacific (Seoul) Region within the country. This enables companies with compliance and security requirements to store their data locally while using the all-in-one solution and world’s leading public cloud contact centre platform from Genesys. With a new connection to AWS infrastructure in South Korea, Genesys is now the only global contact centre provider to operate cloud services locally.

Today, Genesys Cloud is available nine AWS regions. The extension to the AWS Asia Pacific (Seoul) Region is part of a broader recent global expansion, which also includes new connections to the AWS Canada (Central) Region and AWS Europe (London) Region. With more data centre options, Genesys Cloud provides multi-national organisations with dispersed contact centres added flexibility, redundancy and scale. In addition to helping ensure data sovereignty, in-country data centres give organisations further advantages, including reduced data latency and accelerated communication with customers.

“For many of our customers in South Korea, data sovereignty is a primary requirement when choosing a cloud provider,” said Olivier Jouve, executive vice president and general manager, Genesys Cloud. “The new connection to the AWS Region in Seoul makes it possible for even more organisations, especially those in highly regulated industries, such as healthcare, financial services and government, to move their contact centres to the cloud. Adopting Genesys Cloud puts organisations on the path to delivering Experience as a Service^SM so they can provide truly personalised service to their customers on any channel with the added assurance that all data is secure.”

“As more organisations in South Korea move to the cloud, they must prioritize the security of consumer data so they can build trust with their customers. In addition, a robust and reliable data centre infrastructure is critical for business continuity,” said Sarah Park, research manager, IDC. “An expanded data centre footprint enables even more organisations to leverage Genesys Cloud and benefit from the privacy and control they need to deliver personalised customer experiences.”

“Recently, we’ve seen a peak in the need for more secure and flexible cloud solutions by South Korean organisations, especially among public and financial sectors. Cloud contact centres are also increasingly critical to ensure business continuity amid uncertain situations such as COVID-19. Genesys has supported Korean customers with exceptional CX for over 20 years, and now with a local data centre, we are delighted to help even more organisations take advantage of the scalability, reliability and security of Genesys Cloud,” said Eugene Paek, sales leader of Genesys South Korea.

With triple digit revenue growth over the last three years, Genesys Cloud has experienced progressive momentum worldwide. In 2019, the company added nearly 500 new Genesys Cloud customers. In South Korea, the company has significant traction with customers in eCommerce, retail, internet, utilities and NGO sectors, including MyRealTrip, Atomy and WorldVision.

Genesys is offering free usage for Genesys Cloud.  Learn more information about Genesys Cloud and the new AWS region in South Korea.

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organisations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud^TM, an all-in-one solution and the world’s leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com/en-sg.

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Media contacts

Genesys APAC

Manali Pattnaik, Senior Public Relations Manager, APAC

manali.pattnaik@genesys.com

+65 8321 7924 | +65 9126 9831

Genesys Korea

SungYeun Byun, Sr. Marketing Manager

sybyun@genesys.com

+82-2056-2409