In the News

Genesys bets on AI-powered experience, says India market offers wide scope

Vodafone Idea enters CCaaS partnership with US’ Genesys

US-based Genesys bags UL-VNO license from India’s telecom department

BoQ Group agent assist pilot ready to scale out to 300 staff

Narayana Health deploys Genesys Cloud platform to manage patient interactions

St Vincent’s Care Services eyes “small scale” AI use cases

Feros Care: Transformation is the new BAU

Humm Group boosts agent effectiveness and automates QA in under six months

Humm Group boosts agent effectiveness and automates QA in under six months

Western Sydney University achieves 65 percent reduction in average call response time

The importance of The Salvation Army delivering empathy at scale through its call centres

New Report reveals how to win over customers across generations

Colonial First State sees 40 percent of customer interactions move to web messaging

Product differentiation is minimal, CX is critical: Alinta Energy enacts tech and strategy overhaul, reshapes functions, voice of customer listening, explores AI, and looks for better measurement all in the quest to win customers on engagement

Western Sydney University’s AI Integration: A Model for Government & Higher Education

Personalisation, productivity, AI: how Western Sydney Uni’s call centre upgrade is helping transform student experiences and get teams to buy into change

Digital Marketing Resources for our Partners – Avanti Misra, Genesys

Genesys Awards SaaS Partners at APAC Partner Conference 2024

GPT-4o gives us a glimpse into an amazing future

Genesys Drives the Future of Personalized AI-Powered Experiences at Xperience 2024

Transition to AI and digital will remain a top priority for the Genesys partner community

Transforming retail: AI strategies for enhanced customer engagement and security

ServiceNow and Genesys Partner to Elevate Customer Experiences

Australian SMEs seek AI to combat customer churn

Let’s Talk: How businesses are putting Generative AI to work

Australian businesses are Betting on AI in the Face of Customer Churn

Report: AI investment on the rise as businesses seek to enhance customer experience

Customer Experience Orchestration in this Tech-ade: A Guide for Leaders

Let’s Talk: How to future-proof your business in 2024

Making sure your conversational AI measures up

Genesys Recognized as Leader in IDC MarketScape for Front-Office Conversational AI Software

Genesys Named a Leader in the 2024 IDC MarketScape for Worldwide Front-Office Conversational AI Software

Genesys patient cloud platform integrates with Epic

Why a ‘people-centric’ approach could be what your business needs to thrive

Here’s how Genesys is leading the way in transforming customer experience

Unveiling our top customer feedback tools for SMEs

2024 Trend Focus: Customer Experience (CX) May Finally Improve in 2024, But Who Decides?

Genesys Acquires Radarr Technologies to Enhance Customer Experience

Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before

Genesys deepens PH digital bank’s capability

Genesys HR chief on the biggest disruptions facing HR in 2024

Why It Matters: Can AI reduce the workplace tensions between workers and their bosses?

The Economist: Customer service is getting worse—and so are customers

Maximizing conversions: Expert design and UX advice

Genesys Cloud grows revenue over 50% year-over-year

Empowering Customer Experiences: Unleashing Generative AI for Personalized Engagement and Empathy

3 essential truths to a responsible generative AI strategy

Beyond Bank to tap into AI

Things to Consider While Selecting a Suitable Cloud Type

Interaction – Nick Parmar, VP, Cloud Comm, Tata Communications

New omnichannel contact solution for Alinta Energy

Datacom to bring Genesys to Alinta Energy

One New Zealand scores gold status with Genesys

Genesys creating an exceptional Customer Experience leveraging the skillful orchestration of Employee Experience

New platform for customer service

Put personalisation at the heart of customer experience

Genesys continuously enhancing Customer Experience along with its partners

Employee Experience is the art behind Customer Experience

Genesys Cloud adds 30% more customers, US$2B to top line in 2023

Genesys Extends Beyond the Contact Center with New AI-Powered Employee Experience Solution

Genesys legacy clients ‘low hanging fruit’ ripe for move to cloud

Genesys Partner Conference 2023 recognises SaaS partners in the CX industry

Genesys celebrates its top Asia Pacific partners

Genesys Partner Conference 2023 recognises SaaS partners in the CX industry

ANZ customers have the highest CX expectations across the APAC region

Watch Divya Sathyan, Director – HR, India, APAC, Genesys talk about in demand soft skills for techies in 2023

Genesys launches AI-powered employee engagement with new cloud solution

Study: 80% of ANZ Customers Will Switch Businesses After Poor Experiences

The Role of Failure in Learning: How to Embrace a Growth Mindset

New Genesys Report Confirms Customer Experience Drives Brand Loyalty with Nearly One-Third of Consumers Jumping Ship After a Poor Experience

Nearly 1/3rd of consumers jump ship after poor customer experience

New Genesys Report Confirms Customer Experience Drives Brand Loyalty

Let’s Talk: Winning sales tactics for 2023

CXO of the week: Raja Lakshmipathy, VP and MD, Genesys India & SAARC region

How Bitkub built trust through seamless digital transformation with Genesys

The future of local marketing: Insights for SME owners

Women continue to scale new heights in Tech Leadership roles

Genesys, AWS team up in Strategic Collaboration Agreement

Genesys appoints Deepa Madhavan as Country Head – India

Empathy-driven innovation is key to business success, and Genesys’ Erwann Thomassain lays out why

The shifting dynamics of the channel ecosystem demands for a Robust Partner Program

How to orchestrate digital transformation in the retail world

Orchestrating empathetic customer experiences to build trust

How Newcastle Permanent Building Society is crafting a digital-first, not digital only, CX approach

Leverage automation to deliver empathy at scale for your customers: Assaf Tarnopolsky, Genesys

Pandemic & New Age Technologies drive rapid expansion of BPOs in India

Building the foundations for omnichannel CX: Beyond Bank’s story

Building customer empathy is imperative: Genesys execs

Coca-Cola Europacific Partners Australia re-platforms its call centres

7 ways to build employee engagement and capability in a CX transformation

How Deakin, TPG and Newcastle Permanent Building Society balance chatbots with human interaction

Genesys Offers IHCL Enhanced Customer Experiences with Genesys Multicloud CX

First job experience of Raja Lakshmipathy, MD-India and SAARC, Genesys

Technology trends shaping the cloud and cloud security landscape

International Women in Engineering Day: Meet some extraordinary women on the occasion of a very special day

How ‘Experience as a Service’ bolsters high-performance teams: Andy Hardy, Genesys

Australians want speed, convenience and financial insights from mobile banking apps

Genesys recognized as leader by Frost & Sullivan in Annual Frost Radar Reports

Genesys awards top performing APAC partners for 2022

Study reveals the new standard for customer experience

Let’s Talk: How to create a truly inclusive culture

Case Study: Humm Group consolidates customer services systems

Customer experience: the bigger picture

Canteen invests in AI to improve donor attrition

Case Study: BizCover augments the agent experience

Empathy-Driven CX Experiences To Drive Businesses In 2022

12 CX predictions for 2022

Genesys raises $580 million in funding at $21 billion valuation

Contact Center and CX transformation in the new normal

How phone tech and database smarts has helped lift supporter donations at Canteen Australia

Woolworths Finance Shared Services undergoes transformation

HR is going to become even more relevant as we come back to office: Eva Majercsik, Genesys

Genesys looks to humanise customer experiences with latest release

Genesys report finds Australian consumers are the most demanding

ANZ organisations recognised for CX excellence

Experience as a Service Driving Empathetic CX

A Company Is Only As Good As Its Customer Service, According To 69% Of Australian Consumers

Service NSW to make its contact centre operations ‘geographically agnostic’

Genesys integrates AI into the Cloud CX contact centre platform

Genesys Cloud bets big on ‘Experience as a Service’ (EaaS) to customer at scale

The power of cloud in unlocking flexibility for businesses

Genesys announces free Rapid Response solution for Covid-19 support in India

Suncorp picks Genesys to improve customer experience

Genesys launches new cloud capabilities in India

Genesys Launches New Cloud Capabilities in India to Offer Data Sovereignty for Local Businesses

Personalisation: finding the balance between cool and creepy

The future is going to be that of She-Economy: Divya Sathyan, Genesys

AI: Fusing AI and agents to create a more personal customer experience

Genesys partners with Affin Bank to transform customer experience capabilities

QPC Australia takes Beyond Bank’s call centre to the cloud

Genesys: is A/NZ ready for customer experience post-pandemic?

Let’s Talk: Diversity

Beyond Bank modernises its contact centre environment

Business continuity and survival during COVID-19 and beyond

Thailand’s TOT Transforms Customer Engagement with Genesys Cloud and AI

How Does Empathy Impact CX?

Business continuity and survival for SMEs in a post-COVID-19 world

Genesys launches multi-cloud architecture for contact centres

Vodafone Australia re-platforms its customer channels

ANZ Companies Most Recognised Finalists in Global Customer Experience Awards Program

AI tools are needed to supplement, extend capabilities of the customer support team: Genesys

Genesys achieves Great Place to Work certification for the fourth time in a row

Straight Talk With Daily Tribune Covid-19 Special Coverage

Let’s Talk: Business in crisis

NSW DCJ taps Genesys tech to house bushfire victims

How brand support teams can navigate the COVID-19 customer storm

Genesys Helps Organisations Manage Increased Customer Service Demands and Establish Remote Workforces During COVID-19 Pandemic

Genesys offers its Rapid Response system free to help navigate Covid-19 pandemic situation

Genesys releases Rapid Response to support businesses during COVID-19

Telstra, NTT and QPC score Genesys APAC partner awards

Personalisation: Has it moved from convenience to creepy?

An intelligent approach to transformation

Microsoft and Genesys partner to help enterprises with new cloud service for contact centres (Services)

Microsoft and Genesys Expand Partnership to give Enterprises Wings

Is the customer experience really becoming an AI experience?

Gwilym Funnell takes APAC top job for Genesys

Genesys introduces ‘Experience-as-a-Service’

Genesys rebrands SaaS solution, puts greater focus on cloud offering

Genesys sees great potential for cloud business in PHL

CX not tech and channels key to 2020 success

Genesys’s Sophie Giesen On AI, The Internet And The Problem With Everything

Counting on cloud: AI, cloud solutions hold key for Genesys

People, AI or chatbots: A/NZ consumers don’t differentiate with customer service

Chennai Centre of Genesys delivers cutting edge solutions based on cloud & AI

Make or break: customer experience in the digital economy

Genesys to redefine contact center transformation through AI and cloud solutions

Let’s talk: Recruitment

Budgeting AI the way of the future

Employers aren’t worried about unethical AI, but maybe they should be

The pros and cons of self-service CX

The pros and cons of self-service CX

What do older generations really think about AI?

How embracing technology can make life easier for the healthcare sector

Do A/NZ companies care about AI ethics as much as they should?

Companies are risking future litigation from unethical AI usage

AI adoption: 40% of company leaders have ‘no hesitation’

Kiwi employees embracing a future of AI

ANZ workforce ahead of curve in acceptance of advanced training technology