Robinhood, a leading food delivery app in Thailand, experienced rapid growth during the COVID-19 pandemic. Migrating from its legacy on-premises system to the Genesys Cloud™ platform enabled the company to modernise its contact centre and keep up with the pace of customer service. Since implementing Genesys Cloud, Robinhood has been able to offer a wider range of service channels to its customers and give employees the flexibility to work remotely. It has also reduced handle times and abandonment rates while saving on maintenance and hardware costs.
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Wider range
of service channels for customers
Remote working
for employees enabled
Decreased
handle times
Reduced
abandonment rate
The Genesys Cloud platform is easy to use and has the features and functionality that meet all contact centre needs. This reduces the duration of each call to support and customer service.
— Preeyapat Rujum, Head of Customer Fulfillment, Purple Ventures Limited
