Bring Your Own Carrier (BYOC), also known as “Be Your Own Carrier,” is an innovative communications model based on businesses choosing their preferred telecom carriers to power and manage their Unified Communications as a Service (UCaaS) or Contact Centre as a Service (CCaaS) solutions.
The BYOC model simplifies the process of transitioning call control to the cloud while reducing the complexities and inefficiencies associated with operating network infrastructure. The BYOC model also empowers businesses to design a custom experience that suits their customers’ evolving preferences and needs, leveraging telecom APIs to personalise offerings, automate services, drive engagement and enhance interactions.
The BYOC model offers significant benefits, including such as cost savings, improved decision-making and customer retention, making it an attractive choice for businesses in the age of digital transformation.
