Disaster recovery (DR) refers to the measures, policies and tools implemented to restore, repair or maintain critical business technology processes and systems following a disruptive event, such as a natural catastrophe, health crisis, extreme climate event, cyberattack, massive hardware failure or even human error.
Understanding and managing disaster recovery significantly contributes to an organisation’’s resilience and sustainability in an increasingly unpredictable and technology-driven business environment.
Specific technologies like Voice as a Service (VaaS) or cloud-based contact centres are designed with built-in redundancies that enhance system resilience;, exponentially reduce communication network downtime; and ensure reliable, continuous voice channels —- all necessary for business continuity during disaster events.
Regularly updating and testing DR plans is critical, as is ensuring staff is well-trained in executing processes involved.
