Voice services, such as Voice over Internet Protocol (VoIP) or Voice as a Service (VaaS), are telecommunications technologies that convert voice into a digital signal and route conversations through digital channels. Businesses use these technologies to place and receive reliable, high-quality calls through their internet connection instead of traditional telephones.
Whether they maintain their current telecom service provider or transition to bundled cloud-based telephony services, voice services enable:
- Cost reduction: Voice services are cheaper to operate than traditional landlines, reducing both the phone bill and hardware requirements.
- Support for remote working: Voice services enable employees to connect to the business telephone network while working from home.
- Flexibility and control: Voice services provide solutions for both on-premises and cloud-based systems, and enabling unique customisation based on specific business needs.
- Improved accessibility and scalability: VoIP systems allow businesses to make calls from any location and eliminate the need for a dedicated line or additional hardware as companies expand.
- Security and compliance: Voice services incorporate robust security protocols and help businesses comply with regulatory measures, reducing the risk of costly violations
