A hosted call centre solution is a cloud-based service where an organization’s inbound, outbound and voice-based self-service customer interactions are handled. This approach enables businesses to manage their customer service operations without needing on-premises hardware or infrastructure. It provides essential call centre functionalities, including automatic call distribution, interactive voice response, call recording and real-time analytics. New artificial intelligence-powered technology continues to enhance its value.
Hosted solutions are accessible via the internet, allowing agents to work from any location. This setup offers scalability, cost-efficiency and easy integration with other business systems, such as CRM software. By using a hosted call centre, companies can ensure reliable, flexible and high-quality customer support while minimising upfront investment and maintenance costs.
