What Is Contact Centre as a Service?

Contact Centre as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilise a contact centre provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support. CCaaS is an ideal option for contact centres because:

• CCaaS is scalable if operational needs change
• CCaaS is flexible, so you pay only for the technology you need
• Customer service capabilities are increased
• Costs are reduced
• CCaaS is an affordable investment

The Genesys Customer Experience Platform is a cloud-based contact centre model that helps businesses to achieve their objectives. By simplifying contact centre technology our CCaaS will ensure you deliver outstanding customer experiences.

The Genesys Customer Experience Platform:

• Can lower operational costs.
• Improves the performance of your contact centre.
• Offers the latest interactive voice response (IVR) and customised customer self-service capabilities.
• Can improve first-contact resolution with expertise-based routing

Expand your contact centre capacities with a CCaaS from Genesys without increasing costs. Take a virtual tour today!