Software as a Service (SaaS) is a software licensing model in which software applications are centrally hosted by a provider and delivered to customers via a web browser. SaaS is typically licensed on a subscription basis.
SaaS is a viable option for many contact centres wishing to improve profitability and customer experience without increasing operation costs. By reducing hardware and software support and maintenance costs by moving to the cloud, contact centre executives can focus more time and resources on delivering exceptional customer experiences
Genesys Customer Experience Platform is a cloud-based solution that helps businesses deliver exceptional customer experiences while leveraging a SaaS model to reduce the total cost of ownership.
