Flexible license options
Give users access to more capabilities with a la carte digital channels and workforce user licenses
$75
Monthly
USD
Give users access to more capabilities with a la carte digital channels and workforce user licenses
We’ve made it easy to add AI, digital channels or workforce engagement capabilities to your Genesys Cloud subscription.
It’s like flipping a switch. Simply turn on the capabilities you need and assign those licenses to users or groups of users.
Go month-to-month at no risk and change your subscription at any time. Or lock in the lowest price with pre-paid annual users.
Genesys Cloud AI Experience includes
Omnichannel
$60/seat
Digital-only
$40/seat
Predictive Engagement
X
X
Voicebots
X
Chatbots
X
X
Knowledge
X
X
Predictive Routing
X
X
Platforms supported
Unit costs for usage
Predictive Engagement
GC2, GC3
Per event: $0.00050, for pay-as-you-go
Voicebots
GC1, GC2, GC3
Genesys: $0.06/minute
3rd party provider: varies
Chatbots
GC2, GC3
Genesys: $0.02/session
3rd party provider: varies
Predictive Routing
GC1, GC2, GC3
Discover, Try, Buy: 30-day free trial
Per interaction: $0.062
Genesys Cloud 1
Monthly
+
Web chat, email, SMS, messaging, & web messaging
Monthly
Prices listed are per named user, billed annually
Genesys Cloud 1
Monthly
+
Speech and Text Analytics, Quality Management, Workforce Management, Customer Satisfaction Surveys, Screen Recording, Coaching, Development and Feedback Modules
Monthly
Genesys Cloud 2
Monthly
+
Speech and Text Analytics, Gamification, Workforce Management, Customer Satisfaction Surveys, Coaching, Development and Feedback Modules
Monthly
Prices listed are per named user, billed annually
If you have questions about Genesys Cloud a la carte licenses, feel free to reach out. We’re here to help you make the most of your technology.
A Genesys representative will be in contact with you shortly.
