Join us for a unique and inspiring event series, “Bytes & Brews,” where the worlds of technology, innovation, and meaningful connections merge seamlessly over coffee or craft brews. This event is designed to provide a refreshing twist to your traditional networking and learning experiences.
Bytes & Brews 2nd Edition :
Connected Worlds – Mastering the Social Maze. Inspired by “The Matrix”.
In July & August, the second edition of “Bytes & Brews”: Connected Worlds – Mastering the Social Maze. Inspired by “The Matrix”, will explore the digital realities of social media, utilizing Radarr’s social listening tools to enhance customer experience across various touchpoints. Delve into presentations like “The Digital Reality: Elevating CX in the Social Media Matrix,” participate in games designed to decode customer behavior, and engage in discussions that bridge marketing with customer service. Discover how to harness AI for a unified customer view and responsive engagement strategies.
Session Highlights
“Bytes & Brews” is not just an event; it’s an opportunity to expand your horizons, learn from experts, and connect with a community passionate about CX, technology, and innovation. We look forward to welcoming you to this unique blend of bytes and brews!
Kindly note that all registration will be subjected to approval.
Gain valuable insights from industry experts and analysts during the analyst presentation, panel discussion, or customer story segment.
Participate in the CX Games to test your knowledge and engage in hands-on learning about customer experience.
Connect with like-minded professionals over brewed coffee or beer, share experiences, and build meaningful relationships.
For partners who wish to participate in the event, please refer to this sponsorship prospectus or email AsiaMarketing@genesys.com for other queries.
Agenda
Registration & networking over crafted brews |
30 mins |
Analyst Presentation, Panel Discussion, Customer Story |
90 mins |
CX Games |
30 mins |
More networking over brews |
30 mins |
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Agenda shown serves purely as a guide and is subjected to changes according to topics and situation. |
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Chomchana (Chom) Trevai
Head of AI and Machine Learning, ASEAN, AWS
Louis Teoh
Regional Director, APAC Commercial Operations, Genesys
Manoj Menon
Founder, twimbit
Prerna Pant
Director, Global Innovation-Social, Genesys
Shivanu Shukla
Principal Advisor, CX, twimbit
Sidartha Rakuram
Software Engineer, Astro
Vigneswaran Sivalingam
Country Director, Malaysia, TDCX
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
