Today’s retailers range from small high-end specialty brands to large mega warehouses. No matter their size, they all deliver customer experiences (CX). And to do that, they require leading CX technology to empower their contact centre agents, managers, employees and more.
With the right CX solutions, it’s easy to ensure every interaction is handled efficiently and effectively. Even with large call volumes, you can route interactions to available agents with all the right information and context to resolve their inquiry. The Genesys Cloud™ platform on Amazon Web Services (AWS) makes it possible.
Orchestrate experiences within customers’ preferred channels, including chat, text, email, voice and self-service. And escalate interactions to an agent when needed.
Provide real-time access to customer insights for agents, staff and managers. Use transactional and behavioural data to design better predictive experiences.
Deliver consistent service no matter your call volume on resilient AWS infrastructure. Respond to orders and chats with AI-powered intelligence and automation.
Deliver end-to-end experience orchestration across all channels with Genesys Cloud built on AWS. Give customers self-service tools so they can easily find the information, such as order status and shipping updates, without ever connecting with a live agent. And transfer the interaction with complete context when additional support is needed. Request a demo today to get started.
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