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*Hourly pricing also availableGenesys Cloud CX 2 Digital
For digital interaction management with built-in quality assurance and compliance
$123.5 AUD
per user/month billed annually
View details
Includes
- Digital channels, including SMS, WhatsApp and more
- Digital message routing
- Outbound campaigns
- Analytics and reporting
- Quality assurance and compliance
- Knowledge
- Native bots
- Predictive engagement
- Predictive routing
- Agent Copilot
Genesys Cloud CX 3 Digital
For digital interaction management with full WEM capabilities
$175.5 AUD
per user/month billed annually
View details
Includes
- Digital channels, including SMS, WhatsApp and more
- Digital message routing
- Outbound campaigns
- Analytics and reporting
- Employee performance
- Resource management
- Quality assurance and compliance
- Knowledge
- Native bots
- Predictive engagement
- Predictive routing
- Agent Copilot
- AI-powered forecasting and scheduling
- Speech and text analytics
This page is for information purposes only and subject to change. Prices shown are based on an annual commitment. Usage-based pricing may apply.
Compare editions and features
Reduce effort through AI-powered automation
Engage customers across any digital channel
Create great employee experiences
Seamlessly integrate your CX ecosystem
Proactively contact customers across channels
Drive decisions with reporting and analytics
Orchestrate more powerful experiences with these add-ons
Workforce engagement
Give employees the tools, support and growth opportunities they need to truly love what they do.
Available for:
GC2D
Work automation
Boost contact centre productivity for any work type, including back-office tasks.
Available for:
GC2DGC3D
Customised analytics
Gain additional insights with prebuilt, customisable dashboards and reports, data warehousing, and external data import.
Available for:
GC2DGC3D
AppFoundry® Marketplace
Explore prebuilt integrations and apps, including CRM, UC, BI, bots and more, to reach your goals faster.
Available for:
GC2DGC3D
No hidden fees
90%
of customers have their needs met by our fair use policy
This includes data storage, API calls and SMS messages when using third-party SMS services. For those with unique use cases requiring additional usage, competitive rates apply.
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Genesys Cloud Al Experience tokens are included with every Genesys Cloud CX® package. Additional tokens can be purchased.
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Talk to a pricing expert
We work hard to make pricing simple whether you’re on our website or speaking to a live Genesys pricing expert. Contact us today and discover what capabilities and pricing options can best serve your unique business needs, budget and goals.
How is the final monthly cost determined?
Connect with a Genesys expert to get final monthly costs based on your unique business needs. They will help craft a solution that will transform your customer and employee experiences using Genesys Cloudâ„¢, our AI-powered experience orchestration platform.
What’s the difference between named users and concurrent users?
A named user may use Genesys Cloud at any time. For example, if 100 people need access to the software, even if not at the same time, 100 named users would be required.
Concurrent users may use Genesys Cloud simultaneously during a given billing period. For example, if 100 people need access to the software but only 50 people will use it at the same time, then 50 concurrent users would be required. A premium is charged for concurrent user licenses to reflect the relative value received.
Genesys Cloud supports both named user and concurrent user license models. However, named and concurrent models may not be mixed.
Do I have to pay for the higher tier if only some of my users need the added functionality?
Genesys provides flexible options to meet your functionality needs. If only a subset of users require workforce engagement management (WEM) capabilities, a WEM add-on license may be purchased on top of the Genesys Cloud 2 Digital license for them. Thus, flexibility is provided to meet the needs of the business economically.
What if some of our users need to handle both voice and digital interactions?
We offer omnichannel licenses, Genesys Cloud CX 2 or Genesys Cloud CX 3, at a competitive rate for companies operating in an omnichannel environment. These will still allow for digital only licenses to be used. For example, an organisation can purchase Genesys Cloud CX 2 licenses while having some agents use Genesys Cloud CX 2 Digital licenses at a lower rate.
What’s the best way to determine how many Genesys Cloud AI Experience tokens are needed?
This will depend on which AI solutions are utilised. Genesys offers four advanced solutions requiring AI Experience tokens: Agent Copilot, Genesys Predictive Routing, Genesys Predictive Engagement and bots.
Agent Copilot is based on the number of agents who need the technology. Genesys Predictive Routing is based on the number of routes that occur. Genesys Predictive Engagement is based on the amount of website traffic triggering an event. Bots are based on sessions for digital engagements and minutes for voice engagements. Learn more.
Does data storage cost extra? What about other foundational services?
Most customers have their usage needs met by what we provide via our fair use policy. This includes data storage, API calls and SMS messages when using third-party SMS services. For those with unique use cases requiring additional usage, competitive rates apply.
Where can I find Genesys Cloud terms and conditions?
Genesys Cloud terms and conditions can be found within the Resource Centre.
What is the process to purchase Genesys Cloud?
We make it simple. Contact us today to learn more.
