AI BPO of the Future

Transforming BPOs in an AI world

Work Email*

First Name*

Last Name*

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Job Level*

Job Function*

Company Name*

Country*

State/Province*

Your Website*

City*

Job Title*

Industry*

Level of Interest*

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I would like someone to reach out to me

We surveyed CX and BPO leaders in Asia Pacific, including India, and found that

72%

see AI driving all proactive service outreach in the future*

62%

aim to reduce agent attrition with AI

70%

report that AI is a business imperative

66%

state greater AI adoption will enhance employee engagement

Your ticket to AI-powered BPO excellence

Revolutionise your Business Process Outsourcing (BPO) strategies with cutting-edge insights into the AI-powered future. This comprehensive whitepaper delves into how Machine Learning and Generative AI technologies are reshaping the BPO landscape by enhancing efficiency, reducing costs, and creating new revenue streams.

Discover actionable strategies to navigate the challenges and harness the opportunities AI brings to the BPO industry. Gain a clear roadmap for transitioning from traditional models to becoming an AI-native enterprise, offering unmatched service excellence and innovation.

Download now

Highlights

Steps to evolve from legacy to AI-Native BPO.
Overcoming the “AI paradox” of cost efficiency vs. revenue pressure.
Leveraging AI for better customer experiences and workforce optimisation.
Metrics to track success in your AI transformation journey.

Journey to AI-BPO of the future

Stage 1

AI-Ready BPOs:

Laying the foundation for AI usage and implementation

Stage 2

AI-First BPOs:

AI to the core of service delivery

Stage 3

AI-Native BPOs:

Building AI capability to differentiate and thrive

Dig deeper

*The insights in the paper are based on the conversations with executives and leaders from leading Business Process Outsourcing (BPO) providers, research conducted by Genesys, as well as opinions from the Twimbit CX Analyst team.