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A Public Sector Network report
Artificial intelligence (AI) has become prevalent across almost every industry, including within the public sector. AI is used in many common devices that most of us have in our homes, as well as in very complex formats across government and the private sector. Therefore, it is high time for governments to update the AI framework and guidance for the public sector with a more customer-centric perspective.
This paper explores the ethics of AI, particularly in the field of frontline government service delivery, and how it has the enormous ability to further enhance the work that government is already engaged in.
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Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
