Migrating from
a legacy contact centre

Moving to the cloud promises many benefits: increased resilience, agility, cost reduction, and most importantly, innovation.

For some contact centres, planning a cloud migration is critical. As industry leaders express uncertainty about their financial situation, customer care and IT professionals must figure out how to navigate uncertainty without disrupting their business — or negatively impacting customer experience (CX).

Download the ebook to learn how four leading brands successfully migrated away from legacy systems and:

• Standardised infrastructure to provide consistent omnichannel experiences
• Significantly reduced costs and increased productivity
• Measurably improved employee and customer satisfaction