Genesys Bytes & Brews Newsletter – 1st Edition

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CX Inception – Leveraging AI to Improve Customer Experience

In May 2024, Genesys organized a series of networking events, “Bytes & Brews”, bringing together CX leaders from the Philippines, Malaysia, Singapore and Thailand to delve deeper into the world of CX Inception. The Bytes & Brews newsletter series covers relevant CX topics from the impact of AI in CX to the power of Social Listening to the magic of Employee Experience.