Genesys Bytes & Brews Newsletter – 2nd Edition

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The Digital Reality – Elevating CX in the Social Media Matrix

In July & August 2024, Genesys organized a series of networking events, “Bytes & Brews”, bringing together CX leaders from the Philippines, Malaysia, Thailand, and Singapore to decode the Social Media Matrix and explore how companies can leverage the power of social to improve customer experience. The Bytes & Brews newsletter series covers relevant CX topics from the impact of AI in CX to the power of Social Listening to the magic of Employee Experience.