Workforce Engagement Management is the collection, processes, strategies, tools and technologies that drive agent productivity – the single greatest problem in today’s contact centre.
In this How-To-Guide, you’ll learn how to:
- Identify productivity gaps in your workplace
- Instill gamification to increase agent engagement
- Incorporate flexible management practices to adapt to remote working
- Instill omnichannel interactions through UX design thinking
- Improve the ROI of your contact centre
