BAI report: Changing priorities in bank customer service

Providing excellent banking service where and when customers need it is a newer strategic goal. But delivering that service? That’s where it gets challenging.

Discover key insights for adapting your strategy and delivering amazing customer services across evolving channels in this executive report.

You’ll learn how to:

Humanise your digital channels with empathy
Add a personal touch to digital self-service
Ensure your contact centre measures up

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