Elevating the Digital Customer Experience in the Insurance Sector

An insurance company's guide to providing truly customer-centric experiences

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Long before the pandemic hit, digital ways of doing business were already setting new precedents and standards. Then 2020 forced both insurers and customers to embrace digital. Between December 2019 and August 2020, the average share of digital customer interactions in the APAC region jumped from 32% to 53%, forcing many insurers to enhance their digital offering.

In this ebook, we explore how insurance providers are using AI, automation and other digital innovations to scale their digital offerings and create seamless, secure and efficient customer experiences. We also examine how insurance providers can both increase customer engagement and improve the cost efficiency of their technology investments.