Market volatility isn’t easy to predict, yet its outcomes are profound. Many businesses are feeling the effects with call centre agent attrition, in particular.
As self-service offloads simpler customer requests, agents increasingly focus on the more complex and challenging tasks. And in a tight labour market, those skills are harder to hire for. Keep the employees you have and keep them happy.
Review our recommendations for a successful workforce engagement strategy and learn how other businesses are winning at it.
