Four megatrends that could threaten your contact centre security

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Contact centres are quickly evolving to keep up with rapid technological changes, including the rise of generative artificial intelligence (AI). And the security measures they use to safeguard their customers, employees and company need to keep up, too.

Download this ebook and explore:

Four megatrends changing how businesses operate
The business benefits and security risks of AI
Strategies to overcome potential threats
Questions to ask vendors to assure cloud network security

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.