Gartner Research report
Genesys named a Leader for 10 consecutive years — and positioned highest in execution
Driving long-term value in the contact centre requires a solution that delivers essential capabilities, flexibility and reliability — and a contact centre vendor with the vision to power your unique business use case.
The 2024 Gartner® Magic Quadrant™ for CCaaS evaluates nine vendors on their Completeness of Vision and Ability to Execute. Genesys was recognised by Gartner as a Leader — and positioned highest in execution.
Genesys delivers a solution that enables organisations across all industries, sizes and geographies with key capabilities, including journey analytics, AI and automation, transforming siloed interactions into connected customer experiences — all from one interface.
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Source: Gartner Magic Quadrant for Contact Centre as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, 28 October 2024
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.
