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Expectations are high for generative AI — and for good reason. As an evolution of artificial intelligence (AI), it enables businesses to precisely automate customer conversations. They can extract more insight from them, too. This quick read explains how to get big benefits from generative AI with little risk. And you’ll learn how this powerful technology fits with other emerging AI capabilities.
Generative AI technology is moving fast; and Genesys has been using it for years. Now it extends our AI-enabled content generation with auto-summarisation in Genesys Agent Assist.
Auto-summarisation not only frees agents from unnecessary manual work, it also standardises conversation reporting. You get more consistency in capturing post-interaction data that you can mine for valuable customer insights. And with Genesys strict standards for data, you have the confidence knowing your customers’ data is secure.
