Get the innovation of AI without the risk

Government agencies deliver better CX and keep data safe

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Federal mandates for customer experience (CX), artificial intelligence (AI) and data are driving public sector agencies to transform the way they deliver services to their customers. But all the AI capabilities on the market today can make these opportunities feel overwhelming. The challenge is how to take advantage of AI and ensure that the AI capabilities you deploy don’t put any existing data or resources at risk.

Take a pragmatic approach with expertise and technology you can trust. Genesys Cloud AI enables you to address mandates using the all-in-one Genesys Cloud™ platform and keep your data all within secure boundaries. With a foundation for powerful customer and employee experiences, and the simplicity of implementing and maintaining a turnkey solution for less cost, you can deploy your AI strategy with confidence.

Download the ebook and learn how your agency can:

Make journeys personal with AI-powered customer experience
Enhance self-service to meet expectations
Give agents full support with new agent copilot technology
Utilise data security that meets the unique needs of agencies

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.