The BPO workplace is evolving at a fast pace. In 2021, 25% to 30% of companies will implement work-from-home models and 77% of customer service leaders will prioritise the automation of customer service processes.
Adopting a platform that can support not just work-from-home but also scale up with innovations like AI enabled chatbots and predictive routing capabilities will greatly improve both employee and customer experience. However, we understand that choosing the right solutions and capabilities can be quite daunting.
This practical guide teaches you to build a sustainable future workplace for BPOs in three phases. Learn how to:
