Health CX integrates the Genesys Cloud™ platform with Epic to deliver a seamless, connected communication experience for patients and providers. By automating patient outreach, scheduling and administrative tasks, the solution improves operational efficiency while reducing staff workload.
This integration supports personalised communication, minimises manual processes and leverages AI-driven tools to streamline workflows and reduce inefficiencies. Health CX is designed to empower healthcare organisations to deliver a better patient experience while maintaining compliance and improving outcomes.
Health CX provides healthcare organisations with a robust integration between Genesys Cloud and the Epic EHR. The platform automates routine patient engagement tasks such as appointment scheduling, billing and outreach, while embedding call controls directly within Epic.
Health CX leverages AI-powered tools like auto-summarisation to reduce after-call work and standardise data capture. This unified approach allows staff to focus on meaningful patient interactions and improves communication across channels like text, email and voice.
