IDC MarketScape:

Worldwide
General Purpose Conversational AI Software 2023 Vendor Assessment

Genesys named a Leader for ability to deliver conversational AI capabilities across digital and voice-based channels

Work Email*

First Name*

Last Name*

Telephone*

Job Level*

Job Function*

Company Name*

Country*

State/Province*

Your Website*

City*

Job Title*

Industry*

Level of Interest*

Number of Agent Seats*

I would like someone to reach out to me

After a thorough evaluation of strategies and capabilities, IDC has positioned Genesys in the Leaders category in its IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment.

As a global provider of communications and collaboration solutions, Genesys provides a range of offerings to support artificial intelligence (AI)-powered customer experience orchestration and employee experience management. This includes conversational AI capabilities that can be deployed across a wide range of digital and voice-based channels, as well as a variety of industries and use cases, including marketing and sales.

Highlights from the report include:

“Consider Genesys if you are looking for a cloud-based enterprise conversational AI platform that works across the customer and employee experience to provide features such as agent assist, self-service question answering, automated outreach, and predictive call routing.”¹
“Genesys’ broad set of capabilities can make it a good choice for AI-powered contact centres in a variety of industries, as well as for other use cases such as sales and marketing.”¹

Read the report excerpt to learn more about why Genesys was positioned in the Leaders category.

¹IDC, IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment, Doc #US49988023, November 2023