CX is critical to Nespresso – a pioneer in portioned coffee that is delivered around the world direct-to-consumer as well as to businesses. As a premium brand delivering a premium product, Nespresso strives to deliver a premium service and experience to match their offering – innovating for both customers and employees. Learn more about Nespresso’s Genesys transformation leveraging voice, digital, AI, WFM and the Genesys AppFoundry.
