eBook

The five phases of digital engagement

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Customer support teams have faced unprecedented challenges in recent months. For many companies, the tough circumstances shone a harsh light on gaps in a critical area: digital engagement. And while the benefits of digital engagement have never been more clear, sometimes the path to execute looks a bit muddy.

This ebook defines a phased approach you can use to evolve your digital engagement rapidly. Determine where you need to begin to:

Fortify your digital self-service
Amplify your digital support
Empower your employees
Optimise your support strategy
Evolve to the next level of self-service