By industry
Retail
Personalise the shopping experience with a connected journey.
Financial services
Transform banking engagement with seamless experiences across channels.
Government
Deliver on the promise of digital government.
BPO
Stay competitive and deliver positive outcomes for your customers.
Reduce risk. Accelerate value. Enable innovation.
For many businesses, artificial intelligence (AI) has quickly evolved from a wish-list item to implement someday to a must-have technology today. And as competitors rush to incorporate AI into their customer experience (CX) tech stacks, the pressure mounts to keep up. That leaves a lot of CX leaders wondering where to start and how to move forward.
The benefits of AI aren’t automatic. Realising returns and minimising risk requires a thoughtful strategy. With deep expertise in both CX and AI, Genesys takes a framework-based approach that balances short-term value realisation with long-term strategy. The result is a clear, step-by-step roadmap for adopting AI capabilities that deliver quick returns while laying the groundwork for even greater value later.
This short overview introduces the Genesys Cloud AI adoption model and offers strategic guidance on choosing an AI solution that works for you.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
