Customer interview

Uber

Learn how the ride share company uses Genesys Cloud to globally support 20,000 agents

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By implementing the Genesys Cloud™ platform on a global scale, Uber can effectively support 20,000 agents in more than 60 countries.

To achieve this, Uber integrated its in-house customer care platform with Genesys Cloud. Deep use of APIs, Google DialogFlow and bots were crucial components to this seamless integration.

Customer story highlights

Enterprise scale of Genesys Cloud platform was crucial for Uber
Extensive API support allows Uber to continually deploy unique, thoughtful experiences for agents, drivers and customers
Able to support VoIP-restricted countries
Flexible allowed Uber to take advantage of Bring Your Own Carrier