Better customer service software means better experiences

Workforce engagement management

Great customer service doesn’t come without first understanding your workforce engagement. Make service team management easier with long-term workforce planning, forecasting and scheduling; unified communications and collaboration, performance management and more.

Digital customer engagement

Be everywhere your customers are — at every touchpoint on every channel. Engage users with bots and connect customers to the right resource the first time.

Provide your most proactive service yet with chatbots, predictive web engagement, customer journey management and more.

Call centre software — more than just calls

Build the next-generation contact centre you’ve been dreaming of. Handle more than just phone calls with automated routing, chat, voice services, email capabilities and social — all backed by cloud security. Do more than field inquiries. Start building relationships that matter.

Customer self-service

Help your customers help themselves with intuitive self-service tools that provide answers faster — and keep your agents productive. From artificial intelligence (AI) that learns from customer behaviours to IVR that makes their lives easier, self-service tools make all the difference when growing loyal fans.

Integrations and apps

We get it — your tech stack is the perfect mix of apps tailored to your business. Adopting new call centre software doesn’t have to mean starting from scratch. We help unify your systems with open APIs so you can add new functions as needed to meet customer demands — giving your IT team much-needed time back.

Reporting and analytics

There’s way more to call centre reporting and analytics than just counting calls. Make smarter decisions, achieve your goals and improve conversion rates with insights that dig deep. Capture data points across channels for a 360-degree view of every customer to improve experiences.