Join hundreds of other Genesys customers.
There are many benefits of moving your contact centre to the cloud. And when you’ve invested in a Genesys solution, moving to the cloud won’t feel like starting over.
With a methodology and automation tools born from hundreds of customer cloud contact centre transformations over the years, we can move you from your current Genesys platform to the cloud quickly. You can quickly and easily get to the contact centre platform of the future.
Start by launching your new cloud contact centre with a core set of strategic functions. Then plug in additional features in waves. This lets your organisation evolve in smooth, speedy phases.
Start with the basics. Deploy your organisational configuration, along with voice, call routing and recording.
Bring in digital channels like chat, email and SMS. Quality management is another great addition during this phase.
Activate features like workforce management and outbound dialing to round out your solution.
Moving to the cloud is like taking a leap into the future. You’ll need to broaden your thinking and look further than replacing like-for-like functionality. Now is the time to rethink and refresh your entire customer experience strategy.
Streamline business rules to take advantage of the latest capabilities.
Enhance your current applications with voicebots, chatbots and automation.
Gain a thorough understanding of your current KPIs and how you’ll access those in the cloud. And learn about metrics other organisations use to optimise their customer experiences.
In a series of three workshops, we'll define success and how to get there.
Automate much of the technical work and reduce transition time from weeks to days.
Automate steps from discovery to building. At each step, you’ll receive functional documentation to validate completeness.
Extract the configuration from your current Genesys platform and import it directly into your new Genesys Cloud solution.
Move using a process built on predictable, repeatable and reliable use cases.
David Bradshaw
Vice President, ATB Client Care
ATB Financial
You won’t have to manage this change alone. Our experts are available to help you at every step.
You aren’t alone. We’re with you all the way. From the start, you’ll have access to success management experts who will guide you through onboarding, training and goal tracking. After the initial transformation, you’ll receive a regular cadence of contact throughout the rest of your cloud ownership.
Transforming your contact centre can feel daunting. But it doesn’t have to be. We offer service engagements to help you identify and address any gaps in your readiness. Whether you need to align stakeholders, assign key responsibilities or review your technical strategy, we’ll make sure nothing gets in the way of the implementation. Our experts are standing by.
