Genesys empowers technology, media and telecom (TMT) companies to stay ahead in a rapidly changing industry. We make it easy to streamline communication, enhance customer and employee experiences, and drive efficiency across your environment. With our platform, you can maximise every experience — directly driving new revenue and loyalty opportunities.
Data is your organisation’s foundation. Genesys enables you to strategically leverage data and AI, predict customers’ intents, and proactively serve them.
Today’s TMT organisation needs the ability to deliver fair, differentiated and highly personalised experiences. Genesys makes it possible to achieve this at scale.
Rapid and secure technology adaptation has become critical as digital landscapes and ecosystems evolve. Genesys supports your digital transformation journey, making it more resilient, scalable and seamless.
Today’s customers have higher expectations than ever before. With artificial intelligence (AI)-powered tools at their fingertips, they expect personalised, relevant interactions with your brand every time. And they expect those experiences to connect, ensuring their journey is seamless. The Genesys Cloud™ platform makes it easy to meet and exceed their needs – all while driving core business KPIs.
Access leading AI-powered engagement and routing capabilities that enhance efficiency, effectively lowering acquisition and service costs per customer. By optimising customer interactions across voice, digital and retail channels, Genesys enables telecom companies to boost revenue while delivering seamless, predictive and personalised customer and employee experiences. With Genesys, you get a platform that enables continuous experimentation, delivers continuous innovation and boosts customer and employee loyalty.
Streamline customer engagements across all touchpoints with the Genesys Cloud AI-powered experience orchestration platform. With Genesys, you can enhance audience interactions, engagement and retention through personalised content discovery and delivery. This targeted approach improves operational efficiency and drives revenue by turning every customer interaction into an opportunity. You can rest assured that Genesys has the experience and technology needed to support the unique customer journeys of mass subscription companies.
The ability to connect with customers across various channels is critical in today’s global market. By integrating our AI-powered platform, technology companies can reduce customer service costs and increase operational efficiency. This improves revenue generation and delivers a superior, seamless customer experience that scales with your technology offerings and market demands. We accelerate efficiency by automating tasks and empowering agents with AI-powered knowledge assistance, directly improving customer satisfaction and brand loyalty.
Integrating with the Genesys Cloud AI-powered experience orchestration platform enables IT service firms to enhance their offering and improve client engagement through automated, data-driven insights. This integration reduces operational costs and streamlines workflows, allowing for a more efficient allocation of resources. With it, you can manage customer interactions across channels, increase client satisfaction and improve retention. Genesys provides the tools IT service providers need to meet and exceed evolving client expectations.
Telcos and media companies are facing the challenge of managing customer satisfaction. Acquiring customers is costly, and there is a growing need for operators to better identify opportunities for customer retention. Leverage the right analytics tool to maximise the customer’s lifetime value. Link together historical and real-time data and utilise AI powered software to recognise patterns in user behaviours. Delight customers by applying these insights to upsell and cross-sell personalised offerings proactively.
Innovation does not need to be a struggle. The inflexible nature of legacy technologies makes it hard to integrate new capabilities on a single platform – making innovation sluggish and painful. Spare your customers and your IT teams from long, iterative development cycles. Roll out new capabilities and test them quickly through a “plug-and-play” architecture. Learn what gives your customers satisfaction fast and automate it – ensuring your customers’ needs are always met.
With the right solution, you can ensure that no matter where a customer reaches out to your organisation, they’re met with an exceptional experience. Genesys Cloud makes it possible.
Customer and employee expectations are rapidly evolving. Genesys Cloud enables technology, media and telecoms companies to meet and exceed these changing expectations. Schedule a demo today to learn more about our AI-powered solutions and learn how you can begin orchestrating better experiences today.
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