We’re behind every
customer smile

Amazing customer experiences in the contact
centre and beyond

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More happy customers, more happy agents – see Genesys in action

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Banking and finance

Genesys technology gives banking customers the ability to connect with customer service anytime, anywhere, on their choice of channel. This creates experiences based in empathy with AI automation in real time.

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Travel and entertainment

Through data and AI orchestration, companies can help travelers before they know they need it, tapping into empathy and taking a people-centric approach for customers.

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Retail and eCommerce

Consumers buy from brands that make it easy for them by giving them more channels. Genesys AI gives you more opportunities to personalise digital experiences and enable customers to get the information they need.

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Service NSW

There during the toughest times

The Genesys Cloud™ platform enabled the government agency to rapidly scale and switch to remote working while improving its crisis management response and the delivery of new services.

Technologies

Contact Centre Software Inbound EmailChat

Xerox

Creating a unified global customer experience

Xerox partnered with Genesys to replace a disparate system of technologies with a single platform to create happier and more loyal customers around the world.

Technologies

Contact Centre Software Digital Customer Engagement IntegrationsReporting & AnalyticsArtificial Intelligence

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Global research report: The state of customer experience

Get the insights you need to transform your customer experience

In this global report, Genesys surveyed more than 5,155 consumers and 645 customer experience decision-makers across Asia-Pacific, North America, Europe, Latin America, and the Middle East/Africa. The results give context for customer and employee journeys and a powerful roadmap for delivering empathetic experiences at scale.

Get the report

Give your team the tools to deliver the best customer and employee experiences

More capabilities, more smiles

Call Centre Software

Keep conversations live when they matter most.

Digital Customer Engagement

Engage customers anytime, anywhere, on any digital channel.

Reporting & Analytics

Gain clear visibility into customer interactions.

Integrations and Apps

Customise contact centre applications with open APIs.

Artificial Intelligence

Power ongoing, personalised experiences at scale.

Workforce Engagement

Empower employee performance while improving operations.

Inbound

Give customers one consistent path to a great experience

Email

Create great experiences with better email tools

Chat

Engage and convert prospects in real-time

See all our capabilities
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Pointillist

Optimise customer journeys with an end-to-end customer journey management solution to deliver superhuman service.

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