AI BPO of the Future

The BPO industry is at a critical inflection point as AI rapidly reshapes customer demands and operational capabilities. To thrive in this evolving landscape, BPOs must navigate three distinct phases of AI adoption: AI Ready, AI First, and AI Native. Each phase presents both transformative opportunities and challenges.

Join Manoj Menon, Founder of Twimbit, and BPO industry leaders as they explore how BPOs can successfully transition to an AI-driven future. We’ll delve into how business models will evolve and what new skills and capabilities teams must develop to remain competitive.

Join this conversation to gain key insights into what lies ahead for the BPO sector.