On-demand webinar
CX Tour Events India | September 2024 Register now
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Hear directly from customers about their cloud journey and see the powerful capabilities of Genesys Cloud
Artificial intelligence (AI) continues to transform every area of business and open up new opportunities for growth. However, many organisations are struggling to implement AI-powered capabilities because of siloed systems and fragmented data.
A cloud foundation enables the major capabilities needed to deliver end-to-end, AI-powered experiences. Watch this session now and see how the Genesys Cloud™ platform delivers key capabilities to unify data, enable organisations with the full context of the customer and enable AI for the contact centre.
During the session, contact centre leaders from Nationwide and Modivcare will also detail their journey to the cloud. They’ll go in depth on the technical requirements they had in making the move. And they’ll describe how Genesys Cloud made a significant impact on their ability to modernise their tech stack; enhance their customer and employee experience; and deliver on the promise of AI.
Watch the session now and gain insights on:
John Neidhart
Director, Contact Centre Shared Technology, Nationwide Insurance
Richard Kasper
Vice President, Automated Communications, Modivcare
Jason Alley
Senior Director, Product Marketing, Genesys
Kyle Kuntz
Vice President, CX Evolution, Genesys
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
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