Artificial intelligence (AI) continues to transform every area of business and open up new opportunities for growth. However, many organisations are struggling to implement AI-powered capabilities because of siloed systems and fragmented data.

A cloud foundation enables the major capabilities needed to deliver end-to-end, AI-powered experiences. Watch this session now and see how the Genesys Cloud™ platform delivers key capabilities to unify data, enable organisations with the full context of the customer and enable AI for the contact centre.

During the session, contact centre leaders from Nationwide and Modivcare will also detail their journey to the cloud. They’ll go in depth on the technical requirements they had in making the move. And they’ll describe how Genesys Cloud made a significant impact on their ability to modernise their tech stack; enhance their customer and employee experience; and deliver on the promise of AI.

Meet the Speakers