Why you shouldn’t focus on technology when evaluating conversational AI for your business

With ‘Conversational AI’ fast reaching the buzzword status, it’s easy to assume that successfully implementing a chatbot or voicebot revolves around simply picking the right technology and plugging it in.

However, we’re here to burst that bubble… Successfully deploying conversational AI-powered bots in your business should revolve much less around the technology itself and more around how you approach the project as whole.

In this session, we’ll draw on experiences of helping organisations of all sizes across a wide spectrum of industries with their conversational AI projects, to take you through all the steps you need to consider. We’ll tell you what works (and what doesn’t) and what to look out for along the way.

Join us to get jargon-free guidance on:

• Where to start
• Getting your stakeholders on board
• Setting expectations and measuring success
• Selecting use cases
• Designing conversations
• Blending bots and humans in a single interaction