13 February 2025 (11:30 am IST | 2:00 pm SGT)

CX Transformation Trends 2025

Discover the trends and strategies to transform your customer experience

As CX professionals rapidly adopt AI and digital transformation, it’s crucial to stay ahead of emerging trends. Join us for an exclusive webinar to explore the top CX and employee experience (EX) trends shaping 2025.

Selecting the right contact centre platform is a decision that impacts multiple areas of your business. Through this webinar our CX experts will share with you key trends and strategies that organisations are talking about to enhance their customer journey and increase customer loyalty.

If you are passionate about driving operational efficiency, improving customer satisfaction or empowering your teams with cutting-edge technology this session is for you.

Topics of discussion:

  • AI and automation
  • Cloud architecture and open platform
  • Customer journey management
  • Digital customer engagement
  • Workforce engagement management

Meet the Speaker

Aditya Garg

Aditya Garg

Head of Solutions Consulting, India