On-Demand Webinar

Engaging Gen Z

Navigating customer channels across marketing, digital and contact centre

In this webinar moderated by Auscontact, we explore how to align marketing, digital and contact centre efforts to create a seamless customer experience for Gen Z consumers.

Join us as we discuss:

The unique characteristics of Gen Z as consumers
How Gen Z is already leveraging digital for customer interactions
Strategies for consistent messaging across bots, web, and agents.
Practical tips for bridging marketing, digital, and contact centre efforts
Mapping customer journeys across diverse touchpoints
Leveraging predictive engagement across channels

Speakers:

Fran Southward, Chief Executive Officer, Auscontact
Poonam Nair, Senior AI Customer Success Manager, Genesys
Michael Buttsworth, Associate Director, SX Service Centre, Charles Sturt University
Tanya Pelle, Director, Monash Connect, Monash University

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Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.