Genesys Cloud: Simplifying the life of a Supervisor

Your contact centre is your brand’s direct line to customers. If your contact centre technology gives agents headaches and creates disjointed customer experience, it’s time for a change.

Join this 20min live demo of Genesys Cloud and experience a supervisors view

• Setting up agent based on skills
• Setting up and managing call flows
• Applying quality management
• Helping agents and customers real-time
• Reports and analytics

More virtual events in the Genesys Cloud series

11 August: Genesys Cloud Demo – “The Basics”- learn more

1 September: Seamless agent experience – learn more

13 October: A visionary workforce engagement solution – learn more

Meet the Speaker