Genesys Cloud: Simplicity in Insurance

Providing truly customer-centric experiences in Insurance

The customer experience has never been more important to insurance agencies, having become the key to competitive advantage in almost every industry. And with the recent economic downturn causing contact centres to be closed and consolidated, there’s never been a better time for new technologies and digital-first engagements to show their worth.

Join this live 20min Q&A demo to see how insurance agencies can:

• Manage omnichannel interactions
• Map the customer journey
• Use artificial intelligence to drive personalisation
• Simplify the life of an agent and a supervisor
• Applying quality management