Genesys Cloud: Simplicity in Manufacturing

Transforming CX in Manufacturing

Contact centres are continuously facing the challenges of new disruptive competitors, ever-increasing customer expectations, disruptive technology, and the drive towards sustainability. Your contact centre is your brand’s direct line to customers, if the customer journey is a disjointed experience it’s time for change.

Join this live 20min Q&A demo to see how organisations can:

• Manage omnichannel interactions
• Map the customer journey
• Use artificial intelligence to drive personalisation
• Simplify the life of an agent and a supervisor
• Applying quality management