Connected Worlds – Navigating the Social Cosmos

Just as scientists and thinkers have decoded the vastness of the universe, we at Genesys through our social listening tool, are here to help you navigate the complexities of social media for an enhanced customer experience.

As Gen Z continues to take centre stage in online discussions, they are not shy about sharing feedback, whether it’s positive or negative and their voices are powerful enough to shape brand perception. By analysing social media conversations, businesses can gauge sentiment, spot trends and address concerns early, helping to manage their reputation and prevent PR crises.

Don’t miss this opportunity to transform your approach to digital customer engagement and navigate the social media cosmos!

Who should attend: 

This webinar is ideal for marketing and social media teams, CX & CS teams, contact centre leaders, digital & ecommerce teams, business executives and anyone interested in unlocking the potential of social listening and digital engagement tools to enhance their customer experience capabilities.