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Essential best practices for managing large, complex global operations
Large enterprises and outsourcers face unique challenges when managing complex, multi-region operations. With digital transformation initiatives failing to deliver expected outcomes for many, it’s crucial to adopt a solution that accelerates growth, innovation and transformation — without adding complexity.
Join Genesys experts to explore what’s new, what’s on the horizon and key best practices for addressing critical use cases in large, complex global operations across multi-region, multi-organisation environments.
During the session, you’ll also hear from DeJon Gaines, CIO of Customer Experience Management at Conduent, a leading outsourcer. He’ll share how they’ve leveraged the Genesys Cloud™ platform to consolidate systems, reduce technical debt and maintain consistent, scalable global operations with effective guardrails.
DeJon Gaines
CIO, Customer Experience Management, Conduent
Zach Brettnacher
VP, Product Management, Genesys
Jeff Wise
VP, Product Management, Genesys
Jason Alley
Senior Director, Product Marketing, Genesys
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
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